Shipping
How long does shipping take?
Orders placed before 2 PM PST ship the same business day. FedEx 2-Day delivery takes 2–3 business days after shipment. USPS Priority delivery takes 2–5 business days.
Do you offer free shipping?
Yes — FedEx 2-Day shipping is free on all orders over $200 (after discounts, before tax).
Do you ship internationally?
No. We currently ship to US addresses only.
What carriers do you use?
FedEx (2-Day and Overnight) and USPS Priority Mail.
Products
How are your products tested?
Every batch is third-party tested by an independent analytical lab. A Certificate of Analysis (COA) is available on each product page and includes HPLC purity, mass spectrometry identification, and endotoxin results.
Are your products for human use?
No. All products are For Research Use Only (RUO) under 21 CFR 809.10(c)(2) and are not for human or animal consumption. See our Research Use Policy for full details.
How should I store my peptides?
Peptides ship lyophilized and are stable at room temperature during transit. On arrival, store as indicated on each product page — typically refrigerated (2–8 °C) or frozen (−20 °C) for long-term stability.
Orders & payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover). Additional methods may be available at checkout.
Is my personal information secure?
Yes. All transactions are encrypted with industry-standard TLS. We do not store payment card information — payments are processed by PCI-compliant providers. See our Privacy Policy for full details.
Can I modify or cancel my order?
Orders can be canceled within 2 hours of purchase by emailing support@getlabpeptides.com. Once processed or shipped, orders cannot be modified or canceled.
Returns & problems
What is your return policy?
Unopened products may be returned within 30 days of delivery for a refund (less a 15% restocking fee). See our Refund Policy for the full process.
My package was damaged, incorrect, or lost — what do I do?
Email support@getlabpeptides.com within 48 hours of delivery (for damage or incorrect items) or within 7 days (for “delivered but missing” packages) with your order number and photos. We’ll make it right.